Lucas Griffis

griffislucas7@gmail.com | (309) 406-2157

Education

Illinois State University, Normal IL     Fall 2022 - Spring 2026

Bachelor of Arts, English Major

Sequence: Technical Writing & Rhetorics

Skills & Strengths

•         Adapts quickly to new information and a hard worker to meet expectations
•         Strong written communication as a Technical Writer focused on writing for diverse audiences
•         Skilled in using Microsoft Office and Google Workplace
•         Interested in Programming with experience using the Arch Linux operating system (OS) 

Relevant Experience

Illinois State University Coursework

Multimodal Composition (ENG 239)

Technical & Professional Writing I  (ENG 249)

Technical Writing II (ENG 349)

Visible Rhetoric (ENG 350)

Technical Editing (ENG 353)

Contemporary Rhetorical Theories (ENG 392)

Internship in English (ENG 398), taken at CAS-IT (College of Arts & Sciences)

Intern, College of Arts & Sciences IT     August 2025 - December 2025

300 S. School Street, Normal IL

•         Collaborated with IT staff and stakeholders through Microsoft Teams to support departmental initiatives and coordinate project deliverables
•         Authored user guides, process documentation, and instructional materials for departmental technology systems
•         Translated technical procedures into clear, accessible documentation for non-technical users
•         Edited and maintained technical documents to support consistency and usability across the department
•         Utilized Microsoft Teams and Microsoft Office tools to manage projects, communicate updates, and coordinate documentation efforts
•         Gained experience translating technical processes into accessible documentation for users with varying levels of technical expertise
•         Applied technical writing, editing, and document design principles from coursework to real-world projects in a professional IT environment

Background

Delivery Driver, Pizza Hut      May 2024 - August 2024

317 W Hickory St, Chillicothe IL (Now Closed)

•         Managed timely and accurate delivery of customer orders while maintaining high standards of customer service and professionalism
•         Processed incoming phone orders and customer inquiries, ensuring accurate communication of order details and resolving issues efficiently
•         Assisted with store operations by maintaining cleanliness, washing dishes, and supporting food preparation during high-volume periods
•         Demonstrated strong time-management and organizational skills while balancing multiple tasks and delivery schedules

Aquatic Transportation Specialist, Shore Acres Pool   May 2021 - August 2024 (Summer Only)

100 Park Boulevard, Chillicothe IL

•         Operated front desk systems and processed customer transactions while providing friendly and professional service
•         Addressed customer concerns and resolved conflicts with professionalism, helping maintain a positive guest experience
•         Prepared and served concession items while adhering to food-safety standards and a strict employee protocol
•         Communicated safety procedures and provided clear instructions to swimmers of all ages on using the facility's water slide
•         Developed strong verbal communication skills through daily interaction with diverse groups of customers

Crew Member, McDonald’s      May 2020 - August 2023

402 W Cloverdale Rd, Chillicothe IL

•         Prepared and assembled food orders accurately while maintaining quality standards
•         Collaborated with team members to meet strict service-time goals and ensure efficient restaurant operations
•         Consistently handled extended opening and closing shifts, demonstrating reliability, adaptability, and a strong work ethic
•         Troubleshot routine operational challenges, including equipment malfunctions and workflow disruptions, to minimize service delays